65.0 Issue Management
65.0 Issue Management
65.0.1 Order To Cash Issue
65.0.2 Complaint To Solution Issue
65.0.3 Usage To Cash Issue
65.0.4 Query To Answer Issue
65.0.5 Service Termination
65.0.6 Process TBD
65.0.7 Process TBD
65.0.1.1 Create Customer Driven Order
65.0.1.2 Prepare Order Support
65.0.1.3 Agreement Signing
65.0.1.4 Update Account
65.0.1.5 Customer Sales Management
65.0.1.6 Service Provisioning
65.0.1.7 Billing Activation
65.0.2.1 Customer Driven Complaint
65.0.2.2 Call Centre Driven Complaint
65.0.2.3 SOC Complaint Handling
65.0.2.4 Complaint Management Team
65.0.2.5 Complaint Analysis Management
65.0.3.1 Process TBD
65.0.3.2 Process TBD
65.0.3.3 Process TBD
65.0.3.4 Process TBD
65.0.3.5 Process TBD
65.0.3.6 Process TBD
65.0.3.7 Process TBD
65.0.4.1 Query Via E-mail
65.0.4.2 Query Via Website
65.0.4.3 Query Via SMS
65.0.4.4 Query Via Fax
65.0.4.5 Query Via Sales Outlet
65.0.4.6 Query Via Contact Centre
65.0.4.7 Query Via Account Executive
65.0.5.1 Receive Termination Request
65.0.5.2 Authenticate Termination Request
65.0.5.3 Schedule Termination Activities
65.0.5.4 Prepare Closure Bill
65.0.5.5 Terminate Service
65.0.5.6 Issue Closure Bill
65.0.5.7 Request Resource Recovery
65.0.5.8 Update Account
65.0.6.1 Process TBD
65.0.6.2 Process TBD
65.0.6.3 Process TBD
65.0.6.4 Process TBD
65.0.6.5 Process TBD
65.0.6.6 Process TBD
65.0.6.7 Process TBD
65.0.7.1 Process TBD
65.0.7.2 Process TBD
65.0.7.3 Process TBD
65.0.7.4 Process TBD
65.0.7.5 Process TBD
65.0.7.6 Process TBD
65.0.7.7 Process TBD